E-Learning Solutions Technician (Based in Any Ocba-Hub)

Job Description

General context of the position

Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation.

General objective of the post

• Design, manage and ensure the development, implementation, evolution and corrective maintenance of the eLearning solutions according to MSF sponsor needs and Projects & IT premises to enhance the productivity of the organizational solutions.
• Quality Assurance activities that monitor digital content creation
• Support the Tembo IT Service Operations Manager in the development of projects and services to ensure the alignment of functional and technical requirements.

Responsibilities and main tasks

• Testing and QA to ensure all pedagogical products are up to the required standards Tembo platform demands.
• Support technical elearning content activities.
• Be the first point of contact for Tembo LMS end-users seeking technical assistance, providing accurate Information about the product/service for an efficient operation and integration of data and information.
• Run basic trouble shootings, with specific focus in the pedagogical digital content area.
• Contribute to maintain the operations and performance of Tembo LMS system.
• Update the needed the documentation related to the applications (instructions, manuals, training module).
• Maintain log and/or list of required repairs and maintenance initiatives for Learning.
• Keep up to date on latest technologies and applications through training, periodicals, research and development.
• Design and optimize data models and standards, databases and information flow processes services of
• Learning according to the availability and security requirements established by IT.
• Perform the correct integration of data and processes information that is stored in Learning systems with other functional departments of MSF.
• Analyse the risks involved before any intervention in production systems.
• Ensure that procedures lifecycle of the applications are applied consistently both logically and in different physical environments that are available (development, integration, production).
• Execute system validation tests and procedures of the systems belonging to the Learning function.
• Work with external service providers ensuring the operation of systems and troubleshooting.
• Contribute to the sharing of knowledge to the organization in the areas under his/her responsibility.

Selection criteria

Nécessaires

• University Degree, preferably related to engineering disciplines (Computer Sciences, Telecommunications, Industrial Engineering), or Computer Technician, or similar.
• 3 years’ experience in positions related to software administration and support to end-users. Desirable
• experience working with Learning Management Systems (LMS).
• Experience in technical support-oriented tasks.
• Experience in software implementation and/or project management.
• Experience in software testing, preparation of documentation and instructions.
• Knowledge about Learning Management Systems (Totara, Moodle, Cornestone, etc.).
• Languages: English required; other languages valuable.
• Very good command of Microsoft Office and/or Open Office, Microsoft Project, Microsoft Visio.

Desirables

• Experience working with Learning Management Systems (LMS).
• Knowledge about eLearning authoring tools.
• Knowledge in SCORM standard and others such as H5P.
• Knowledge about LAMP environments, particularly PHP.
• Knowledge in HTML, CSS wed development languages.
• Knowledge in Sharepoint, Office365.
• Nice to have graphic design, multimedia and video edition.

Conditions

• Position based in any MSF OCBA Hub (Barcelona, MSF-Spain office delegations, Amman, Bogota, Dakar or Nairobi). Final location will be subject to the employability of the preselected candidate (residency, work permit, etc.).
• Full-time job.
• Temporary position of 6 months.
• Annually gross salary: HQ-3A plus secondary benefits based on MSF-OCBA Reward Policy. Subjected to local conditions.
• Starting date: immediately.

How to apply

To apply, please submit your CV and cover letter.

Closing date: 24th of November 2024, 23:59 CET (Central European Time).

MSF is committed to achieving workforce diversity in terms of gender, race, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are encouraged to apply. We are committed to achieving a balanced gender distribution and therefore encourage women to apply.

All applications will be treated with the strictest confidence. MSF provides a work environment that reflects the values of gender equality, teamwork, integrity and a healthy balance of work and life. MSF does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination. All selected candidates will, therefore, undergo reference checks.

Médecins Sans Frontières, as a responsible employer, under article 38 of “Ley de Integración Social del Minusválido de 1982 (LISMI)” invite those persons with a recognized disability and with an interest in the humanitarian area to apply for the above-mentioned position.