Employé de service courrier / Mail Room Clerk

US Embassy Dakar hiding Mail Room Clerk.

Salaire : 8,933,280 CFA/year

Closing date: 10 September 2024

Job description

This position reports to the Mailroom Supervisor and performs all aspects of local mail service as well as international mail to other West African Embassies, the Charleston Financial Service Center, and Washington DC. The incumbent performs all mailroom activities including document reproduction and messenger services plus piece count statistics for all fiscal and ICASS reporting requirements.

Additionally, this position shares responsibility for assisting the telephone switchboard operation. Assesses patron’s eligibility to use the DPO. Provides authorized DPO customers with information at the time of mailing about different U.S Postal Service (USPS) mailing rates, extra services US Customs regulations and proper packaging information.

Calculates proper postage by using a USPS-approved scale and rate charts, extra services and fee. Assists with USPS Click-n-Ship (web-based USPS postage site) as needed. Ensures that authorized customers are not sending hazardous or restricted materiel through the USPS system. Affixes proper customs forms. Accepts and postmarks official mailings and balloting/voting material. Resolves patron’s accountable mail claims and complaints.

Job requirements

• Six (6) months of prior mail or messenger services is required.
• A good knowledge of local and international mail procedures and policies, as well as USG mailing regulations is required. A good knowledge of mission organizations, their functions, and familiarity with personnel is required.
• Level III (good working knowledge) of both English and French, both written and spoken, is required. The ability to speak and understand (Level 3) Wolof is required in the completion of the switchboard duties.
• This is a customer service-oriented position, so tact and diplomacy skills are paramount to successful user community relations. Good physical conditioning to lift 25kg pouch bag is required. Level I typing as well as the ability to maintain schedules, organize workloads and exercise good records management is required.